Step 1
Confirm the animal
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Hawkesbury · NSW 2753
Richmond gives possums plenty of natural cover, and many blocks have more than one building. A noise in the main roof may come from an animal travelling between trees, a verandah and a shed. The whole route matters because closing one opening can leave another untouched.
Ask about same-day availability; appointment times depend on capacity and safe access.
On the ground in Richmond
Watch the roof line at dusk from a safe place. Note the tree, fence or outbuilding used on approach. Inside, heavy footsteps and a single slow movement pattern point more strongly to a possum than the quick scratching associated with rats.
Older roofs, chimneys and high verandahs need a careful access decision. Sheds and garages should be listed in the booking if signs appear there. The technician also needs to check for dependent young before discussing an exit or capture.
Describe every building involved and the animal's usual route if you have seen it. Ask who will hold the current licence if capture and release becomes necessary. A general pest licence is not a substitute for the NSW possum licence.
What happens next
Step 1
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Step 2
Do not install exclusion until the roof has been checked for dependent animals and other occupants.
Step 3
Use non-harmful exclusion where suitable. Any capture and release must be completed under a current NSW licence.
Step 4
After the roof is confirmed empty, close the identified access points so another possum cannot move in.
Step 5
A correctly positioned nest box can provide alternative shelter while allowing the possum to remain in its territory.
A healthy possum outdoors is part of the local environment. Roof entry is the property problem. Capture and release requires a current NSW licence. Call WIRES or Sydney Wildlife for an animal that looks sick, injured or orphaned.
Yes. Possums are protected under the Biodiversity Conservation Act 2016. Catching and releasing a possum requires a current licence and licence conditions apply.
Same-day inspection may be available depending on technician capacity and safe roof access. Phone to check the next appointment rather than relying on an unconfirmed response-time promise.
A possum or dependent young may still be inside. Sealing too early can trap an animal in the roof. The void must be checked and confirmed empty before permanent proofing.
Current NSW guidance says licensed handlers must release a possum after sunset, on the property where it was captured and within 150 metres of the capture point, against something it can immediately climb.
Only after it has been inspected and confirmed empty. Possums may use a shed or garage as part of the same territory. Closing the house while leaving another active shelter can shift the noise rather than solve it.
Call to describe the problem and confirm service-area and same-day availability.