Step 1
Confirm the animal
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Upper North Shore · NSW 2073
Pymble's sloping, tree-covered blocks give possums access at several heights. A branch near an upper roof may be obvious, but fences, pergolas and lower garages often form the rest of the route. The inspection should follow the full climb.
Ask about same-day availability; appointment times depend on capacity and safe access.
On the ground in Pymble
Record the animal's direction after sunset and compare noise across roof levels. Check gables, vents and junctions between the house and garage. A quiet second opening may be the one used to enter.
Rear elevations can be much taller than they appear from the street. External work may need specialist access. The technician should state which areas were viewed internally, externally or only from ground level.
Send photos from safe ground positions and describe the slope. Ask what happens if a joey is found and who performs licensed capture if needed. Keep pets indoors while observing the route. Point out retaining walls or narrow side paths that affect ladder placement. Mention locked gates before arrival.
What happens next
Step 1
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Step 2
Do not install exclusion until the roof has been checked for dependent animals and other occupants.
Step 3
Use non-harmful exclusion where suitable. Any capture and release must be completed under a current NSW licence.
Step 4
After the roof is confirmed empty, close the identified access points so another possum cannot move in.
Step 5
A correctly positioned nest box can provide alternative shelter while allowing the possum to remain in its territory.
A healthy possum outdoors is part of the local environment. Roof entry is the property problem. Capture and release requires a current NSW licence. Call WIRES or Sydney Wildlife for an animal that looks sick, injured or orphaned.
Yes. Possums are protected under the Biodiversity Conservation Act 2016. Catching and releasing a possum requires a current licence and licence conditions apply.
Same-day inspection may be available depending on technician capacity and safe roof access. Phone to check the next appointment rather than relying on an unconfirmed response-time promise.
A possum or dependent young may still be inside. Sealing too early can trap an animal in the roof. The void must be checked and confirmed empty before permanent proofing.
Current NSW guidance says licensed handlers must release a possum after sunset, on the property where it was captured and within 150 metres of the capture point, against something it can immediately climb.
Possums use several climbing routes and can cross fences or rough walls. Branch work may help, but closing building openings is the main control. Tree pruning should be assessed separately and done safely.
Call to describe the problem and confirm service-area and same-day availability.