Step 1
Confirm the animal
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Lower North Shore · NSW 2067
Chatswood has two distinct possum settings. High-rise residents may hear activity on a roof terrace or landscaped podium, while nearby houses sit under mature trees. The booking needs to identify which setting applies before anyone plans access.
Ask about same-day availability; appointment times depend on capacity and safe access.
On the ground in Chatswood
In a tower, ask strata to check common roof and façade areas. In a house, map tree and fence routes to each roof level. Heavy movement soon after dark supports a possum diagnosis, though droppings and entry marks still need checking.
Top-floor common property requires building approval. Detached homes may have steep multi-level roofs that limit external work. The inspection should record areas that could not be reached instead of treating them as cleared.
Include the building manager for an apartment enquiry. Householders should mention mature branches, a garage roof or a known exit. Ask for a written proofing scope rather than a broad promise that the animal cannot return. For podium activity, say whether the possum can leave without crossing an enclosed corridor.
What happens next
Step 1
Inspect signs, roof access and the building perimeter to distinguish possums from rodents or birds.
Step 2
Do not install exclusion until the roof has been checked for dependent animals and other occupants.
Step 3
Use non-harmful exclusion where suitable. Any capture and release must be completed under a current NSW licence.
Step 4
After the roof is confirmed empty, close the identified access points so another possum cannot move in.
Step 5
A correctly positioned nest box can provide alternative shelter while allowing the possum to remain in its territory.
A healthy possum outdoors is part of the local environment. Roof entry is the property problem. Capture and release requires a current NSW licence. Call WIRES or Sydney Wildlife for an animal that looks sick, injured or orphaned.
Yes. Possums are protected under the Biodiversity Conservation Act 2016. Catching and releasing a possum requires a current licence and licence conditions apply.
Same-day inspection may be available depending on technician capacity and safe roof access. Phone to check the next appointment rather than relying on an unconfirmed response-time promise.
A possum or dependent young may still be inside. Sealing too early can trap an animal in the roof. The void must be checked and confirmed empty before permanent proofing.
Current NSW guidance says licensed handlers must release a possum after sunset, on the property where it was captured and within 150 metres of the capture point, against something it can immediately climb.
A healthy possum outdoors may simply be using its territory. Remove food attractants and secure doors to internal areas. Call wildlife rescue if it appears injured or trapped.
Call to describe the problem and confirm service-area and same-day availability.